Patient Information
We’ve made it simple to understand appointments, health funds, payment options, and programs that can support your care.
New Patient Information
A Warm Welcome for Your First Visit
Your first appointment is designed to be thorough, comfortable, and stress-free.
We take the time to understand your concerns, assess your oral health, and clearly explain all findings.
Your first visit typically includes:
- A gentle, comprehensive examination
- Digital X-rays, if required
- Gum and soft tissue assessment
- Discussion of your goals and concerns
- A clear treatment plan (if needed)
If you’re bringing a child, we make the experience friendly and fun, with plenty of time for questions.
If it’s your first visit, don’t miss our New Patient Offer which includes a full check-up, clean, fluoride and routine X-rays.
Health Insurance
Health Funds & Rebates Made Simple
We welcome all health funds and process claims instantly through HICAPS, so you only pay the gap (if any) on the day.
We’re proud to support fair, unrestricted dental care through our partnership with Fair Health Care Alliance, helping patients maximise rebates while protecting their freedom to choose their own dentist. Learn more about Fair Health Care.
We are also partnered with NIB and TUH/UH, but we focus on giving every patient the freedom to choose the provider that feels right for them—not the one dictated by a preferred provider contract. NIB partnership | TUH/Union Health partnership
If you’re unsure what your health fund covers, our team can help check your benefits.
Payment Options
Flexible Ways to Pay for Your Care
We offer a range of payment options to make dentistry accessible and stress-free.
Payment methods include:
- EFTPOS
- Visa & Mastercard
- AMEX
- HICAPS
- Cash
- Cheque
- Direct Transfer
- Interest-free payment plans (eligibility criteria apply)
If you’d like to explore a payment plan, we can explain your options in a quick, friendly chat.
Government Programs
Bulk-Billed Children’s Dentistry (CDBS)
The Child Dental Benefits Schedule provides up to $1,132 in dental care over two years for eligible families. Unsure if your child qualifies? Call us—we’ll check eligibility for you in just a few minutes.
Veteran’s Affairs (DVA)
We proudly care for our Veteran community. Eligible Gold Card holders receive no out-of-pocket dental care, and White Card holders are covered for approved service-related conditions.
Appointments
Simple, Stress-Free Appointments
We’ve made booking your dental appointment easy and convenient. Whether you prefer to book online or speak to our team directly, we’re here to help.
How to Book
- Book Online 24/7 through our secure booking system
- Call Us: 07 3366 1213 during our business hours for personal assistance
- Emergency Appointments: Same-day appointments are often available for toothaches, swelling, broken teeth, or urgent concerns
Changing or Cancelling Your Appointment
If you need to reschedule, we kindly ask for at least 24 hours’ notice so we can offer the time to another patient. Missed appointments or same day cancellations may attract a $50 cancellation fee.
Your Comfort Comes First
If you feel anxious about dental visits, please let us know when booking. Our team is experienced in helping nervous patients feel calm, supported, and in control.
Frequently Asked Questions
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